Browse our FAQs below…
Can I add multiple vehicles to a booking?
While you can’t add multiple vehicles to the same booking, you can book multiple spaces in the same car park. You just need to make bookings and add the registrations you need to each one.
If you don’t want loads of vehicle registrations on your account afterwards once your trip is finished, you can remove the registrations by contacting us via email or by using the contact us form on the app.
Can I change my email?
Yes, you can. Go into the Account section of the app, from there select Personal Information, you can change the contact email associated with your account in there.
Can I change the vehicle I’ve pre-booked with?
You can track your bookings within the ‘My Visits’ section of the Evology App. Any bookings you’ve made ahead of time can be amended, including changing the registration of the vehicle you want to use.
Can I extend my parking session?
Yes, you can, head into the app, find your current booking and you can extend your stay from there.
Do I have a guaranteed space once I’ve pre-booked?
We’re not able to reserve a specific space on a car park for you. However, we only offer bookings on sites where there are spaces available.
Do you provide receipts and statements?
Yes, the SMS text message confirming your parking stay acts as your receipt, as do the email confirmations and receipts and statements can also printed off or exported through your account when you login here.
How can I change or cancel a booking?
Yes, in the Account section of the app find the “My Visits” section. Here you can change aspects of future bookings or cancel them if they are no longer needed.
How do I add more payment options to my account?
Really easily, just open the Evology App, head into the Account section and under Payment Methods you can add or amend the details that are on there.
How do I book a space?
Booking a space is simple. Open the Evology app and look for the location you’d like to park at. Then select the date and time you want to arrive at, and how long you want to be parked for. Then pay for your parking.
Congratulations, your stay is booked.
How do I change my payment options?
There are several payment options available to you through the Evology App, you can change the payment details linked to your account by going into the Account section of the app and going into Payment Methods.
How do I change my vehicle details?
To update your vehicle details please contact us via email or using the app contact form.
How do I get a refund?
Refunds can take a few days to process but you can request one by reaching out to us through the contact section of the Evology App.
How do I know how much parking has cost?
If you choose to receive SMS messages from us, then after each parking stay, we’ll send you a text which will confirm your stay and the amount you’ll pay. You can also receive email notifications for each parking stay and monthly email statements. You can track all your activities and payments by logging into your account on the app.
How do I update my account?
All the details for your account can be accessed and changed in the Account section of the app, different sections will allow you to make changes to different aspects of your account.
How far ahead can I book my parking?
It’s nice to be able to plan and take some stress out of a journey by knowing your parking is taken care of.
Depending on the car park you’re booking for you will be able to book anywhere from 30 days up to a year in advance.
How long can I book parking for?
The amount of time you can book parking for on a car park depends on the car park. The maximum amount of time you can book for will be shown in the app.
How long does it take for a parking fee to be deducted from my account?
Your account will usually be debited within 72 hours of parking on an Evology car park.
How will you take payment from me?
You have a couple of choices for making payment. You can set up your account so that payments for each stay are debited automatically using your card details. Or you can create a top-up account where you put an amount of money into your account which payment is taken from each time you park. If you choose top-up, you have the options of automatically topping-up your account to stay at a specific balance, automatically topping-up by a specified amount, or manually topping-up.
I can’t access the app, what do I do?
If you can’t access the Evology App to pay for parking, you can pay using one of the kiosks in place on the car park, or you can visit this link and fill in a quick form and we can help.
I need to change my payment details, what do I do?
If you change bank, or need to update your payment information you can do this through the app. Open the app, select Account. Then, go into the Payment Methods section. Here you can make any changes you need to.
I think I’ve been overcharged, or there’s been an error in payment. Can I get a refund?
If you think there’s been an error, please get in touch with us using the contact details in the app and we can look into it for you.
My car has broken down and my parking has expired what do I do?
You need to get in touch with us as soon as possible. You can contact us through the Evology App and let us know what’s happened.
We might need you to send us some proof, like a breakdown report from the AA for example, then we’ll handle the rest.
What details will be needed from me?
Registering for Autopay is really easy to do. We just need a couple of details from you to get set up. We need your name, address, phone number (so you can receive text alerts about your stay), number plate, payment preferences and card details.
What if I am running late for the start of my booking?
Whether you’ve overslept or got stuck in traffic it doesn’t matter. Your booking runs from that starting time until the moment your stay is due to end. If you arrive late don’t worry, your booking is still in place, you can also extend it if you need a bit longer at your destination.
What if there’s no space on the car park?
If there’s no space on your chosen car park when you arrive, then you can request a refund through the Evology App.
It might also be worth looking at other nearby locations to potentially book parking there instead.
What payment options are available on the app?
There are loads of options, all major credit and debit cards, Google Pay and Apple Pay. So, you can pay for parking the way that suits you, using the method you’d be happiest with.