Autopay FAQs

Browse our FAQs below…

  • What is Evology autopay and what does it mean for me?

    Evology autopay is going to be our brand-new name for good2go. The website will have a new look and your good2go account will simply be renamed as an Evology autopay account. All funds in your account will remain and the website will work in the same way. You’ll also be able to access your Evology autopay account through our new Evology app, which can be downloaded in the Apple app or Google play stores.

    Over the coming weeks, we’ll be changing the website with the new branding and we’ll also be updating signage in car parks with the Evology autopay name. That’s it! The great service you’ve always received will remain the same and you can contact us in the same ways you have before.

  • Can I register more than one vehicle for a Evology Autopay account?

    Yes, you can. You can register up to four vehicles under one account for Evology Autopay.

  • How do I cancel my Evology Autopay account?

    Why would you want to do that? You can cancel your account by completing the contact form available here. Make sure you clearly state that you want to cancel your autopay account. Our Customer Services team will aim to complete your cancellation request within 5 working days.

  • How does Evology Autopay work?

    Register for the service and when you drive your car into an Evology car park the cameras will recognise your number plate. When you return to your vehicle and drive out of the car park the cameras will again recognise your number plate. The system records the time that you arrived at the car park and the time that you left. The Car Park Operator will calculate the payment that is due for your parking stay and ask Evology to debit the amount from your account. You can choose to receive automated SMS and email messages which will confirm individual payments for parking and can provide monthly statements of activities.

  • In addition to the parking charges, are there any other charges for using Evology Autopay?

    In addition to the parking charges, a Billing Processing Fee may be incurred, and an SMS Notification Fee may be applicable if you’ve opted to receive SMS alerts.

  • When will I start being billed for my parking once I have registered with Evology Autopay?

    As a customer of Evology, your first parking event will be free. You start being charged for your parking from your 2nd stay onwards at any Evology car park.