Paytopark FAQs

Browse our FAQs below…

  • What to do if you can’t find location code?

    If you’re looking for the location code for the car park you’re in and you’re struggling to find it, there are a couple of steps you can take:

    Firstly, check the signage in the car park, the location code should be on there for you to use.
    Second, turn on the location settings on your phone. This should highlight where you currently are.

    If you still need help reach out to us using this contact form.

  • Can I extend my parking session?

    Yes, you can, head into the app, find your current booking and you can extend your stay from there.

  • Do you provide receipts and statements?

    Yes, the SMS text message confirming your parking stay acts as your receipt, as do the email confirmations and receipts and statements can also printed off or exported through your account when you login here.

  • How do I add more payment options to my account?

    Really easily, just open the Evology App, head into the Account section and under Payment Methods you can add or amend the details that are on there.

  • How do I know how much parking has cost?

    If you choose to receive SMS messages from us, then after each parking stay, we’ll send you a text which will confirm your stay and the amount you’ll pay. You can also receive email notifications for each parking stay and monthly email statements. You can track all your activities and payments by logging into your account on the app.

  • How long does it take for a parking fee to be deducted from my account?

    Your account will usually be debited within 72 hours of parking on an Evology car park.

  • How will you take payment from me?

    You have a couple of choices for making payment. You can set up your account so that payments for each stay are debited automatically using your card details. Or you can create a top-up account where you put an amount of money into your account which payment is taken from each time you park. If you choose top-up, you have the options of automatically topping-up your account to stay at a specific balance, automatically topping-up by a specified amount, or manually topping-up.

  • I can’t access the app, what do I do?

    If you can’t access the Evology App to pay for parking, you can pay using one of the kiosks in place on the car park, or you can visit this link and fill in a quick form and we can help.

  • I need to change my payment details, what do I do?

    If you change bank, or need to update your payment information you can do this through the app. Open the app, select Account. Then, go into the Payment Methods section. Here you can make any changes you need to.

  • I think I’ve been overcharged, or there’s been an error in payment. Can I get a refund?

    If you think there’s been an error, please get in touch with us using the contact details in the app and we can look into it for you.

  • What details will be needed from me?

    Registering for Autopay is really easy to do. We just need a couple of details from you to get set up. We need your name, address, phone number (so you can receive text alerts about your stay), number plate, payment preferences and card details.

  • What payment options are available on the app?

    There are loads of options, all major credit and debit cards, Google Pay and Apple Pay. So, you can pay for parking the way that suits you, using the method you’d be happiest with.